Return Policy

Gloss Energy Return & Exchange Policy

We like things simple — and fair.

🚫 Change of Mind?
We don’t accept returns just because you changed your mind.
Every order is final unless we made a mistake.

🛡️ Defective, Damaged, or Wrong Product (Returns)
If your order arrives damaged, leaking, defective, or incorrect — that’s on us.

• We’ll replace it at no extra cost
• We cover all delivery charges
• Just send us clear pictures within 24 hours of delivery

🔄 Exchanges (If You Need a Different Option)
Need a different shade or variation?

• Exchanges are allowed within 7 days
• Product must be mostly unused (90% remaining)
• Customer covers delivery charges for sending it back

📅 7-Day Window
You have 7 days from delivery to request an exchange or report an issue.

⚡ Processing Time
All requests are handled within 3–5 working days after approval.

📦 Important Conditions

• Product must be in original packaging
• Used/opened products are not eligible for return (hygiene reasons)
• Claims without proof (images/videos) may not be accepted